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Manager, Client Services & Experience
Location:
Guelph
Description:
Job ID: 238399 Store Name/Number: ON-Stone Road Mall (1536) Address: 435 Stone Road West - Unit A1-Sephora, Guelph, ON N1G 2S6, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You will be accountable for the development of all members of the Color, Skin, Fragrance, Cash wrap teams, the Services Coordinators, Senior Artists (SA), Senior Skincare Advisors (SSA) and Personal Beauty Advisors (PBA) teams within their store and for leading the team to achieve and exceed company objectives. In addition, you will: Training & Development. Execute cast training for all new hires as well as for existing cast. Facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible. Passionate about Clients. Ensure the timely response to all client feedback for the store. Action all client- related issues/feedback from Sephora’s client feedback tool (Medallia), the client service hotline or through direct feedback from clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible. Talent Champion. Communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams. Manage the interviewing/hiring process for all direct reports. Support the store’s hiring needs as needed. Utilize the My Sephora Career (MSC) system as needed to source, select and hire candidates. Entrepreneurial Spirit. Understand store goals, opportunities and trends and ensure the store cast is aligned with each. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We’d love to hear from you. Visit ListedBuy for more information.
Company:
Sephora
Posted:
October 26 2023 on ListedBuy
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More About this Listing: Manager, Client Services & Experience
Manager, Client Services & Experience is a Executive Manager Job at Sephora located in United States. Find other listings like Manager, Client Services & Experience by searching Oodle for Executive Manager Jobs.
Manager, Client Services & Experience is a Executive Manager Job at Sephora located in United States. Find other listings like Manager, Client Services & Experience by searching Oodle for Executive Manager Jobs.