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Claims Analyst
Location:
Toronto
Description:
Requisition ID: 187817 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full dispute cycle. Ensures specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives, and all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Provide quality decisions to minimize losses and improve profitability on accounts by effectively analyzing Credit and Debit card disputes to diagnose type and cause of issues which exposes the Bank to higher risk. • Effectively analyzing credit card situations and contacting customers to diagnose type and cause of issues which exposes the Bank to higher risk. • Keeping abreast of changes in accounting practices, government and Amex/Visa regulations, and other factors as they relate to financial chargebacks presentation • Lead the facilitation of investigation functions while strengthening operational efficiencies, improved productivity to enhanced service and reducing costs by ensuring adherence to investigation policies and strategies. • Provide a high level of customer service by responding to escalation from customers, branches and other Bank departments to resolve inquiries related to Fraud/Dispute issues and/or complaints, consistently adhering to the Bank’s customer service standards and polices. • Effective leadership, problem solving and relationship building skills are essential to balance chargeback effectiveness with the service requirements and expectations of our customer base. . Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
November 4 2023 on ListedBuy
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More About this Listing: Claims Analyst
Claims Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Claims Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Claims Analyst is a Other Art & Media Jobs Analyst Job at Scotiabank located in United States. Find other listings like Claims Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.