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Disputes Investigators
Location:
Toronto
Description:
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank. Reporting to the Sr. Manager, Disputes and Back Office, the Disputes Investigator will be responsible for a wide range of duties related to the disputes investigation process. This includes determining chargeback eligibility and building memorable customer experiences with Rogers Bank clients. What you will be doing: • Review, research, and initiate the resolution of dispute inquiries from cardholders, and internal departments in compliance with the bank’s SOP. • Responsible for the end-to-end management of multiple dispute cases throughout the chargeback lifecycle up to and including arbitration. • Responsible for performing analysis and research to determine chargeback eligibility based on Mastercard guidelines. • Own escalations on complex inquiries related to credit card disputes supporting stakeholders from a variety of internal and external parties including Customers, Finance. Fraud and Complaints • Responsible for performing analysis and research of card related data in addition to reporting on Disputes trends and losses. • Work closely with management to analyze and identify dispute trends, gaps and implement controls to improve compliance, Bank and customer outcomes. • Support Finance team with clearing and settlement of unmatched Disputes entries. • Identify opportunities for policy, procedure, and process improvements within Disputes Chargeback operations and champion those opportunities from idea to implementation. • Ensure department management is kept informed. Visit ListedBuy for more information.
Company:
Rogers Communications
Posted:
January 16 on ListedBuy
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More About this Listing: Disputes Investigators
Disputes Investigators is a Other Art & Media Jobs Investigator Job at Rogers Communications located in United States. Find other listings like Disputes Investigators by searching Oodle for Other Art & Media Jobs Investigator Jobs.
Disputes Investigators is a Other Art & Media Jobs Investigator Job at Rogers Communications located in United States. Find other listings like Disputes Investigators by searching Oodle for Other Art & Media Jobs Investigator Jobs.