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NOC Analyst
Location:
Verona, NY
Description:
Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.Many IT services companies approach cyber solutions from a technological standpoint. Our coming of age in the casino gaming and hospitality industry - complex security and regulated environments - supporting New York's most awarded resort and casino means our approach is not only sophisticated, but also highly customer-centric.We don't just take care of problems. We seek out ways to anticipate and prevent them. We don't just improve connectivity. We constantly strive to make connecting safer and in doing so, more accessible. And we do so as IT professionals, as trusted allies and as partners in your success.Come join our team as we are currently seeking a NOC Analyst to join our group! Position Responsibilities: Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units. Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them. Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations. Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change. Establishes and follows Standard Operating Policies and Procedures for managing systems. Ensures the backup schedule is processed and the tapes are rotated for offsite storage. Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner. Opens trouble ticket as required by support model. Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets. Places service calls for hardware and software to vendors as required by support model. Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements. Monitors and initiates batch processing or work requests as required. Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization. Complete Gaming System Audits Responsible for On and Off Boarding Minimum Qualifications: Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment. Must be experienced in resolving a multitude of computer user difficulties. Must demonstrate excellent troubleshooting skills; understands at what point to escalate issue to next support level. Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices. Must have a basic understanding of the Windows operating systems. Must be flexible and willing to work any shift - position is a 24X7 coverage support position. Must possess knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems. Must have knowledge and experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based). Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops. Must be detail oriented and able to work effectively in a multi-tasking environment. Must understand VPN and TFP Understand Incident Management and Response. Desired Qualifications: Some type of Industry Certification Experience in an Information Technology Call Center Demonstrated experience working with gaming and/or hospitality systems. Working knowledge of transaction processing and data flow in a large enterprise computing environment. Oneida Innovations Group offers exceptional benefits to include Health Insurance, Dental and Vision as well as PTO/Sick Leave availble upon hire and a 401K option with up to a 5% match!Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Posted by ApplicantPro
Company:
Oneida Innovations Group
Posted:
January 25 on ApplicantList
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More About this Listing: NOC Analyst
NOC Analyst is a Technology Analyst Job at Oneida Innovations Group located in Verona NY. Find other listings like NOC Analyst by searching Oodle for Technology Analyst Jobs.
NOC Analyst is a Technology Analyst Job at Oneida Innovations Group located in Verona NY. Find other listings like NOC Analyst by searching Oodle for Technology Analyst Jobs.