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Supervisor Region Operations
Location:
Colorado Springs, CO
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer:focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customers expectations. This job is centrally located in Colorado Springs, CO. The Main Responsibilities:Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.:You will serve as the single point of contact between Lumenand Contractors to resolve issues arising during the construction and/or maintenance process.:This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.:Will be responsible for leading a team of technicians who meet attendance and performance standards.:Will represent Lumenwith customers and governmental agencies.:Collaborates with the union to achieve a win:win working relationship.:Celebrates successes, appropriately uses rewards and recognition.:Motivates team for continuous improvement and achievement of maximum performance. What We Look For in a Candidate Minimum Qualifications: :Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.:Strong skills and experience in employee development to include training, coaching and mentoring in a union environment:Computer skills are required including Excel, email, Word, and legacy systems.:Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.:Working knowledge of the splicing and construction process for the telecommunication industry.:Working knowledge of Contractor relations.:Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact:find, present options, recommend solutions, follow:up and customer focused behavior.:Previous experience in a multi:tasking, result oriented position in a deadline focused department.:Bachelors degree or equivalent education and experience. 5+ years related experience.Preferred Qualifications: :2+ years of experience managing teams within a telecom technical environment.:2+ years of experience with installation, maintenance, and repair of POTS and HSI.:2+ years of experience with Excel, email and legacy systems.:Duty Management work will be scheduled on a rotation basis and pager duty will be required.:Requires varying tours and hours including possible mandatory overti
Posted:
May 1 on Tip Top Job
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More About this Listing: Supervisor Region Operations
Supervisor Region Operations is a Executive Supervisor Job located in Colorado Springs CO. Find other listings like Supervisor Region Operations by searching Oodle for Executive Supervisor Jobs.
Supervisor Region Operations is a Executive Supervisor Job located in Colorado Springs CO. Find other listings like Supervisor Region Operations by searching Oodle for Executive Supervisor Jobs.