This listing was posted on The Resumator.
IT Service Dispatch Coordinator
Location:
Savannah, GA
Description:
JOB TITLE: IT Service Desk Dispatch CoordinatorJOB SUMMARY: Responsible for managing incoming service requests, defining service impact and urgency, managing client expectation, and scheduling service team resources to ensure meeting client’s service-level agreement and client satisfaction.POSITION RESPONSIBILITIES:Operational:•Serve as the first point of contact to the client for service requests•Triage incoming service tickets and phone calls•Ability to assess technical issues and appropriately define impact and level of urgency•Manage pending service requests to ensure customer satisfaction•Escalate, schedule, and dispatch service tickets according to priority of requests•Thoroughly document tickets on a real-time basis•Consistently exceed defined Service Level Agreements•Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection•Document internal processes and procedures related to duties and responsibilitiesQUALIFICATIONS/SKILLS:•Strong attention to Detail•Technical awareness: ability to match resources to technical issues appropriately.•Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency•Basic technical diagnostic skills and operating system knowledge•Understanding of technical support tools and techniques used to provide IT services•Strong verbal and written communications skills•Typing skills to ensure quick and accurate entry of service request details.•Self-motivated with the ability to work in a fast-moving environmentCREDENTIALS AND EXPERIENCE:•1-2 years of field dispatching experience required•Experience handling high volume service requestsMEASURES OF PERFORMANCE:•Real-time Ticketing•100% SLA Response Score•Ticket Quality Assurance score > 95%•Personal CSAT Score > 96%•100% Compliance TAP training goalsPowered by JazzHR
Company:
Palmetto Technology Group
Posted:
May 15 on The Resumator
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More About this Listing: IT Service Dispatch Coordinator
IT Service Dispatch Coordinator is a Technology IT Job at Palmetto Technology Group located in Savannah GA. Find other listings like IT Service Dispatch Coordinator by searching Oodle for Technology IT Jobs.
IT Service Dispatch Coordinator is a Technology IT Job at Palmetto Technology Group located in Savannah GA. Find other listings like IT Service Dispatch Coordinator by searching Oodle for Technology IT Jobs.